How do I contact City Wega Customer Support if I need help?
Please contact the support by email or for urgent queries please call us on +44(0)20 3 637 6240  Our phones lines open Monday to Friday ...
Sat, 28 Dec, 2019 at 4:32 PM
How do I activate my card?
You can activate your Card via the APP available on the App Store and Google Play,   Now that you have your shiny new City Wega Card, sign it on the rev...
Thu, 19 Dec, 2019 at 11:32 AM
How do I retrieve my PIN?
You can retrieve your pin by selecting Card actions within the app and tapping the button “Show Pin”.
Thu, 19 Dec, 2019 at 11:22 AM
How do I Load my Card?
Once your City Wega Mastercard has been activated, you can deposit money into it by 2 different methods:    Debit card or Credit card: by selecting the T...
Mon, 21 Dec, 2020 at 10:07 AM
How do I setup my Security Authenticator?
To add an extra layer of security, you can turn on fingerprint, passcode, card acoustic signal, face ID, and voiceprint to unlock your app. Select the &qu...
Thu, 19 Dec, 2019 at 11:22 AM
Are there some places my City Wega card will not work?
Your City Wega card should function anywhere that Mastercard is accepted in the High street and Online. Except for Pay at Pump that does not work like a no...
Thu, 19 Dec, 2019 at 11:23 AM
Is 3DS active on my card?
We can confirm that your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card num...
Thu, 19 Dec, 2019 at 11:24 AM
How do I get an additional card?
For an additional card, Wega youth card or a digital card within your City Wega APP: Please select the circled cross on the top right-hand corner and choos...
Thu, 19 Dec, 2019 at 11:24 AM
Are there some places my City Wega Youth card will not work?
City Wega Youth cards cannot be used for the following services: fuel stations, toll and bridge collection points, online gambling & betting websites, d...
Thu, 19 Dec, 2019 at 11:24 AM
Can I cancel a payment?
Payments made with a City Wega card cannot be cancelled but can be refunded by a merchant, if the merchant decides to conduct a refund.
Thu, 19 Dec, 2019 at 11:24 AM