YOUR CITY WEGA CARD AND APP EXPLAINED

How long does it take for a refund?
When a refund is processed by a merchant it can take up to 8 days to clear in your account. Since this process is initiated by the merchant, City Wega reco...
Thu, 19 Dec, 2019 at 11:25 AM
What do I do if I am suspicious about a transaction?
We advise you to block the card immediately by selecting "Card actions" on the Home screen of your City Wega app, and tapping "Block Card.&qu...
Thu, 19 Dec, 2019 at 11:25 AM
How do I dispute a transaction?
In case you have been charged incorrectly by a merchant, we advise you to contact the merchant directly for this to be resolved. If the merchant refuses, th...
Thu, 19 Dec, 2019 at 11:25 AM
How do I report my City Wega card lost or stolen?
If your card is lost or stolen please block the card immediately within your app by selecting card actions and Block Card and then contact the Customer Supp...
Thu, 19 Dec, 2019 at 11:25 AM
How safe is the City Wega card?
The City Wega card is a unique prepaid Mastercard that employs state-of-the-art FIDO-certified authentication technology to provide users with the most secu...
Thu, 19 Dec, 2019 at 11:55 AM
Who can use the City Wega card?
The City Wega card can be used by adults age 18 or older. Minors from age 13 to 18 may used a Wega Youth Card, if added to the City Wega account of a parent...
Thu, 19 Dec, 2019 at 11:55 AM
Can I pay online using a City Wega card?
Yes, physical and virtual City Wega cards are totally secured by Mastercard Secure Code.
Thu, 19 Dec, 2019 at 11:35 AM
How is the City Wega card regulated?
The City Wega card is issued by Transac Payment Limited, which is authorized and regulated by the Financial Conduct Authority in the United Kingdom as a...
Thu, 19 Dec, 2019 at 11:35 AM